Refund policy
This policy applies to orders placed with JV Furniture. Delivery charges and times are on our Delivery & Returns page (https://www.jvfurniture.co/pages/delivery-returns).
Changed your mind
- You can cancel your order and return an item within 14 days of the day after it was delivered.
- To do this, contact us through our contact page (https://www.jvfurniture.co/pages/contact) within those 14 days, with your order number. We'll send you the return address and instructions.
- You pay the cost of returning the item. Furniture is too large for standard post, so the cost depends on the size of the piece and your country. We'll confirm it before you send anything back.
- Please return items unused, in the condition you received them and in the original packaging. If an item comes back used or damaged, we may reduce the refund to reflect the loss in value.
- We'll refund the price of the item and the standard delivery charge you paid, to your original payment method, within 14 days of you telling us. We may wait until the item has arrived back with us, or until you've shown us proof that you've sent it.
Damaged or faulty items
Please check your order as soon as it arrives. If anything is damaged or isn't right, tell us as soon as you can, within 2 working days of delivery, and include:
- your order number
- photos of the item and of its packaging
Please keep the original packaging and leave the item at the delivery address. Once we've confirmed the problem, we'll provide you with instructions.
Telling us quickly helps us sort things out faster.
Natural variation
Our furniture is handmade from natural materials. Variation in grain, tone and finish is normal and isn't a fault.
Your legal rights
Nothing in this policy affects your legal rights as a consumer, including your rights if an item is faulty or not as described.
Questions about an order? Get in touch through our contact page (https://www.jvfurniture.co/pages/contact).